Shipping policy

Shipping Policy

At Decadent Body Bar, every Skin Dessert is carefully prepared and packaged to arrive fresh, beautiful, and ready to enjoy.

Processing Time

Orders are typically processed within 3–5 business days. Because many of our products are handmade, processing may take longer during sales, holidays, product launches, or periods of high order volume.

Business days do not include weekends or holidays. You will receive an email with tracking information once your order has shipped.

Shipping Rates and Delivery

Shipping costs are calculated at checkout based on the destination, package weight, and available shipping method. Estimated delivery times begin after the order has been processed and transferred to the shipping carrier.

Carrier delivery dates are estimates and are not guaranteed. Decadent Body Bar is not responsible for delays caused by weather, holidays, carrier disruptions, or other circumstances outside our control.

Shipping Addresses

Please review your shipping address carefully before submitting your order. If you notice an error, contact us as soon as possible through our website. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Orders returned because of an incorrect, incomplete, or undeliverable address may require an additional shipping fee before they can be resent.

Warm-Weather Shipping

Some body-care products may soften or melt during warm-weather transit. This does not affect the safety or quality of the product. If your product arrives softened, place it in a cool, dry location and allow it to return to room temperature before opening or using it.

Please retrieve packages promptly after delivery and avoid leaving them outdoors or in a hot vehicle.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, leaking, missing, or incorrect, contact us within 3 days of delivery through our website. Include your order number and clear photographs of the product and shipping packaging so we can review the issue and make it right.

Please do not discard damaged items or packaging until your claim has been reviewed.

Lost or Stolen Packages

If your tracking information shows that your package was delivered but you cannot locate it, please:

  1. Check around the delivery area and with members of your household.
  2. Ask nearby neighbors or your property manager.
  3. Allow 24–48 hours, as carriers sometimes mark packages delivered before arrival.
  4. Contact the shipping carrier to request assistance.

After an order is confirmed as delivered to the address provided at checkout, Decadent Body Bar cannot guarantee a refund or replacement for a lost or stolen package. However, please contact us, and we will assist with the carrier’s investigation whenever possible.

Returned Packages

If a package is returned to us because it was refused, unclaimed, or addressed incorrectly, we will contact you. Additional shipping charges may apply before the package can be resent.

Questions

For questions about your order or shipment, please contact us through the contact form at www.decadentbodybar.com and include your order number.

Thank you for supporting Decadent Body Bar and allowing us to sweeten your skincare routine.